BackReply
INTERCOM ↔ SLACK, FINALLY DONE RIGHT

Reply toIntercomIntercomfromSlackSlack

Reply to Intercom conversations directly from Slack threads, route to the right channels, and collaborate seamlessly—all automated, all reliable.

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✨ Try it for free💳 No credit card required
IntercomIntercom Inbox
Intercom conversation
SlackSlack Thread
Slack thread
Reply once in Slack→Synced to Intercom

Your team works in Slack.
Your customers live in Intercom.

Stop the context switching. Connect your platforms with a professional-grade integration built for reliability.

😓

The Problem

  • Notifications happen in Slack, but the actual reply has to happen elsewhere
  • Threads get messy: who replied? where? did it sync?
  • Triage and handoffs create dropped or duplicated replies
✨

BackReply closes the loop

  • Slack becomes a safe, controlled reply surface
  • Intercom remains your system of record
  • Routing + ownership ensures one clean response path

How BackReply works

Get started in minutes. No complex setup required.

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Step 01

Install in Slack

Add BackReply to your Slack workspace with one click. Choose which channels get Intercom notifications.

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Step 02

Connect Intercom

Authorize via secure OAuth. BackReply connects read-write access to sync replies and actions.

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Step 03

Map inboxes to channels

Route Intercom inboxes to specific Slack channels. Set rules for escalation and team ownership.

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Step 04

Reply from Slack

Reply in Slack threads and BackReply syncs your message to Intercom automatically.

Everything you need to reply safely from Slack

Choose your adventure 🎮

Reply from Slack threads

Write once in Slack, deliver to Intercom—cleanly formatted and tracked.

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Routing & ownership

Route conversations to the right channel based on tags, team, or assignee. First match wins.

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Message layouts

Control exactly what appears in your Slack messages – properties, status indicators, and buttons.

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Actions & workflows

Assign, close, add notes, view details—without leaving Slack.

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Collaboration (seat-saver)

Loop in engineering or founders without provisioning everyone in Intercom.

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Security & controls

Least-privilege access, audit trail, configurable retention.

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Smart notifications

Never miss customer follow-ups. Nudges surface buried thread activity to the channel.

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Why BackReply vs Zapier workarounds

See the difference at a glance

CapabilityZapier / AutomationsBackReply
Reply from Slack
Prevent double replies
Close/assign/add notes from Slack
Audit trail of Slack actions
Quick setup time
Intercom stays source of record

Built by Integration Experts Who've Solved This Before

We've lived this pain. We've built the solution.

BackReply was built by a veteran team that has successfully launched and operated three SaaS products over the last 7 years: Rasayel, Interhubz, and Octopods.

Across those products and years of operation, we've maintained a zero security incident record. We understand that trust is earned through consistent, responsible data handling—not just promises.

Ex-Intercom & Slack power users

with insider platform knowledge

7+ years

of API integration experience

Thousands of support conversations

handled across our own SaaS products

50+ interviews

with support teams to validate every design decision

We're not experimenting. We're solving a problem we've lived.

Frequently asked questions

Got questions? We've got answers.

Ready to reply from Slack?

Join the private beta and start closing the loop between Slack and Intercom.