Features built for "Reply from Slack"

Start with the core loop, then add routing, actions, collaboration, and ops controls.

Write once in Slack, deliver to Intercom—cleanly formatted and tracked.

Route conversations to the right channel based on tags, team, or assignee. First match wins.

Assign, close, add notes, view details—without leaving Slack.

Loop in engineering or founders without provisioning everyone in Intercom.

Least-privilege access, audit trail, configurable retention.

How BackReply works

Add the app to your workspace in seconds

Secure OAuth connection to your Intercom workspace

Write replies in Slack threads and sync to Intercom

Join teams already using BackReply to streamline their support workflow.