Security features
Least-privilege OAuth scopes
We only request the permissions we need, nothing more
Role-based permissions
Control who can reply and who can perform actions
Workspace/channel allowlists
Limit BackReply to specific channels only
Message retention controls
Configure how long Slack messages are retained
Audit log of actions
Every reply, claim, and assignment is tracked
Admin visibility + revoke access
Full control to manage and revoke access anytime
Admin-friendly by default
Install once, control everywhere: which channels receive what, and who can do what.
- Centralized admin dashboard for all settings
- Per-channel configuration options
- Easy onboarding and offboarding of team members
Security questions
How is data handled?
All data is encrypted in transit and at rest. We use industry-standard encryption and follow security best practices.
Can we revoke access instantly?
Yes. Admins can revoke access at any time from both the Slack and Intercom admin panels.
Do you support SSO?
SSO is on our roadmap for enterprise customers. Contact us for early access.