Why Intercom teams choose BackReply
Faster replies without inbox switching
Stay in Slack and respond to Intercom conversations without losing context or momentum.
Cleaner handoffs + fewer dropped conversations
Ownership controls prevent duplicate replies and ensure every conversation gets a response.
Collaboration without expanding Intercom access
Loop in engineering, product, or founders without provisioning everyone in Intercom.
How it connects to Intercom
Secure OAuth connection
Connect with least-privilege OAuth scopes. No passwords stored, easy to revoke.
Conversation sync loop
Intercom → Slack → Intercom. Replies flow seamlessly in both directions.
Admin-managed routing rules
Control which inboxes route to which Slack channels with flexible rules.
What stays in Intercom
Conversation history stays canonical
Intercom remains the single source of truth for all customer interactions.
Assignments synced in real time
All actions taken in Slack—assign, close, add notes—are reflected in Intercom instantly.
Links back to source for audits
Every Slack thread includes a direct link to the Intercom conversation.
Intercom-specific questions
Does this change our inbox workflow?
No—BackReply enhances your existing workflow. Intercom remains your inbox; Slack becomes an additional reply surface.
Can we start with one inbox?
Yes! Start small with a single inbox and channel, then expand as your team gets comfortable.