What You Can Configure
Provider Properties
Show up to 10 data fields pulled from Intercom like Contact email, Company plan, or Conversation source.
Status & Metadata
Toggle indicators for Assignment, Priority, Tags, Wait time, and SLA status at a glance.
Action Buttons
Choose which buttons appear: Assign to Me, View in Intercom, Add Note, or Close/Open.
Real-time Live Preview
Experiment freely. As you add properties or toggle elements, the preview updates immediately to show exactly what your team will see in Slack.
- Dynamic Intercom attributes
- Visual status indicators
- Configurable action buttons
- Onboarding tips & hints
Tailored for every channel
Minimal for high-volume
Compact messages with just the header and status to keep the noise down in busy channels.
Detailed for VIP support
Full context including SLA status, MRR, and plan details to prioritize your biggest customers.
Engineering escalation
Technical metadata and direct links to Intercom notes for faster internal collaboration.
Clean onboarding
Disable tips once your team is comfortable to maintain a distraction-free workspace.